Social Intelligence Overview

Real-time insights across all your social media platforms

Total Mentions

5,618
+18.3%

Overall Sentiment

78%
+5.2%

Platforms Connected

5
Active

Response Rate

94%
+2.1%

Platform Performance

Facebook Connected
1,584 posts 68% positive
Instagram Connected
2,341 posts 74% positive
Twitter/X Limited
892 posts 45% positive
LinkedIn Pending
234 posts 82% positive
TikTok Connected
567 posts 71% positive

Recent Activity

2 min ago

Customer service complaint needs immediate attention

Negative
Instagram 15 min ago

Just launched our new product line! So excited to share this with everyone 🚀✨

Positive
23 min ago

This brand consistently delivers quality products. Always satisfied with my purchases.

Positive

Sentiment Trends (7 Days)

Top Keywords

Connect Your Social Media Accounts

Connect your brand's social media platforms to start monitoring and analyzing your online presence

Account Connection Status

Facebook Connected
1,584 posts monitored
Instagram Connected
2,341 posts monitored
Twitter/X Limited
892 posts monitored
LinkedIn Pending
Awaiting approval
🎵 TikTok Not Connected
Ready to connect

Social Media Platform Connections

Facebook Connected
Last sync: 2 minutes ago Status: Active
Instagram Connected
Last sync: 5 minutes ago Status: Active
Twitter/X Rate Limited
Last sync: 1 hour ago Status: Limited Access
LinkedIn Pending Approval
Submitted: 2 days ago Status: Awaiting Approval
TikTok Connected
Last sync: 10 minutes ago Status: Third-party API

Add New Platform

Connect additional social media accounts to expand your monitoring coverage

Connect Facebook
Connect Twitter/X
Connect LinkedIn
Connect Instagram
Connect TikTok
Connect YouTube

Need Help Connecting?

🔑 API Access
We use official APIs to securely connect to your social media accounts. Your login credentials are never stored.
📊 Data Collection
We monitor public mentions, comments, and engagement metrics. Private messages and personal data are not accessed.
🔧 Troubleshooting
If you're having connection issues, try reconnecting or contact our support team for assistance.

Social Listening

Real-time monitoring across all social media platforms

Live Monitoring
Instagram @brandaccount 2 minutes ago
Joy

Just launched our new product line! So excited to share this with everyone 🚀✨

@unhappy_customer 15 minutes ago
Anger

The customer service was disappointing. Had to wait 2 hours for a response.

@loyal_customer 23 minutes ago
Satisfaction

This brand consistently delivers quality products. Always satisfied with my purchases.

Analytics & Insights

Deep analysis of your social media performance

Sentiment Breakdown

Platform Comparison

Instagram
74%
Facebook
68%
TikTok
71%
LinkedIn
82%
Twitter/X
45%

Top Keywords

product launch 1,247 +23%
customer service 856 -5%
quality 743 +18%
innovation 567 +34%

Competitive Analysis

Your Brand
78% 5,618
Competitor A
45% 2,341
Competitor B
52% 1,876

Sentiment Trends Over Time

AI Research Assistant

Get instant insights and answers about your social media data

Hello! I'm your AI Research Assistant. I can help you analyze your social media data, identify trends, and provide strategic insights. What would you like to know?

Suggested Questions

Response Center

Unified inbox for all social media interactions

Priority Queue

Urgent 2 min ago

@angry_customer: Your latest update broke my workflow completely! This is unacceptable for a premium service.

Angry
Normal 15 min ago

@user123: Had a mediocre experience with customer support. Could be better.

Neutral
Instagram Normal 28 min ago

@curious_user: When will the new features be available? Really looking forward to trying them!

Interest

Quick Response Templates

Apology & Resolution

We sincerely apologize for the inconvenience. Let us make this right...

Thank you for bringing this to our attention. We're investigating...

Thank You & Appreciation

Thank you so much for your kind words! We appreciate your support...

We're thrilled to hear you love our product! Your feedback means...

Information & Support

Great question! Here's what you need to know about...

For detailed support, please visit our help center at...

Reports & Export

Generate comprehensive reports and export data

Report Configuration

Recent Reports

Weekly Sentiment Analysis

Generated July 28, 2025 • PDF • 2.4 MB

Platform Performance Review

Generated July 25, 2025 • Excel • 1.8 MB

Competitive Intelligence

Generated July 22, 2025 • PDF • 3.1 MB

ROI & Campaign Performance

Campaign ROI 247%
Return on Investment +18.3%
Cost Per Engagement $2.34
Average cost per interaction -12.1%
Conversion Rate 8.2%
Social media to sales conversion +7.2%
Revenue Generated $45,230
Total revenue from social campaigns +24.8%

Competitor Analysis Dashboard

Follower Growth
Your Brand: +12.4K Leading
TechCorp Inc. +9.9K
Follower Growth 80% of your performance
InnovateLabs +8.1K
Follower Growth 65% of your performance
Engagement Rate
Your Brand: 4.8% Leading
TechCorp Inc. 3.4%
Engagement Rate 70% of your performance
InnovateLabs 4.1%
Engagement Rate 85% of your performance

Settings & Configuration

Manage your account, integrations, and preferences

Workspace Preferences

Notification Preferences

Crisis Management

Regular Updates

Platform Alerts

User Management

White Label Branding

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